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Privacy and Confidentiality

Welcome to the Clickoey website (the "Site") operated by CodeNexo. We respect your privacy and want to protect your personal information. To learn more, please read this Privacy Policy.

This Privacy Policy explains how we collect, use, and (under certain conditions) disclose your personal information. This Privacy Policy also explains the steps we have taken to secure your personal information. Finally, this Privacy Policy explains your options regarding the collection, use, and disclosure of your personal information. By visiting the Site directly or through another site, you accept the practices described in this Policy.

Data protection is a matter of trust and your privacy is important to us. We shall therefore only use your name and other information which relates to you in the manner set out in this Privacy Policy. We will only collect information where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you.

We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected.

We will cease to retain your personal data, or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purposes for which the personal data was collected, and is no longer necessary for any legal or business purpose.

You can visit the Site and browse without having to provide personal details. During your visit to the Site you remain anonymous and at no time can we identify you unless you have an account on the Site and log on with your user name and password.

Data that we collect

We may collect various pieces of information if you seek to place an order for a product with us on the Site.

We collect, store, and process your data for processing your purchase on the Site and any possible later claims, and to provide you with our services. We may collect personal information including, but not limited to, your title, name, gender, date of birth, email address, postal address, delivery address (if different), telephone number, mobile number, fax number, payment details, payment card details or bank account details.

Information we collect from buyers:

  • Identity data: such as your name, gender, profile picture, and date of birth;
  • Contact data: such as billing address, delivery address/location, email address and phone numbers;
  • Biometric data: such as voice files and face recognition when you use our voice search function, and your facial features when you use the Site;
  • Billing account information: bank account details, credit card account and payment information (such account data may also be collected directly by our affiliates and/or third party payment service providers);
  • Transaction records/data: such as details about orders and payments, user clicks, and other details of products and Services related to you;
  • Technical data: such as Internet protocol (IP) address, your login data, browser type and version, time zone setting and location, device information, browser plug-in types and versions, operating system and platform, international mobile equipment identity, device identifier, IMEI, MAC address, cookies (where applicable) and other information and technology on the devices you use to access the Site;
  • Profile data: such as your username and password, account settings, orders related to you, user research, your interests, preferences, feedback and survey responses;
  • Usage data: such as information on how you use the Site, products and Services or view any content on the Site, including the time spent on the Site, items and data searched for on the Site, access times and dates, as well as websites you were visiting before you came to the Site and other similar statistics;
  • Location data: such as when you capture and share your location with us in the form of photographs or videos and upload such content to the Site;
  • Marketing and communications data: such as your preferences in receiving marketing from us and our third parties, your communication preferences and your chat, email or call history on the Site or with third party customer service providers; and
  • Additional information: we may request you to submit for due diligence checks or required by relevant authorities as required for identity verification (such as copies of government issued identification, e.g. passport, ID cards, etc.) or if we believe you are violating our Privacy Policy or our Customer Terms and Conditions.

Information we collect from sellers:

  • Identity and contact data: such as your name, date of birth or incorporation, company name, address, email address, phone number and other business-related information (e.g. company registration number, business license, tax information, shareholder and director information, etc.);
  • Account data: such as bank account details, bank statements, credit card details and payment details (such account data may also be collected directly by our affiliates and/or third party payment service providers);
  • Transaction data: such as details about orders and payments, and other details of products and Services related to you;
  • Technical data: such as Internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, international mobile equipment identity, device identifier, IMEI, MAC address, cookies (where applicable) and other information and technology on the devices you use to access the Site;
  • Profile data: such as your username and password, orders related to you, your interests, preferences, feedback and survey responses;
  • Usage data: such as information on how you use the Site, products and Services or view any content on the Site, including the time spent on the Site, items and data searched for on the Site, access times and dates, as well as websites you were visiting before you came to the Site and other similar statistics;
  • Location data: such as when you capture and share your location with us in the form of photographs or videos and upload such content to the Site;
  • Marketing and communications data: such as your preferences in receiving marketing from us and our third parties and your communication preferences and your chat, email or call history on the Site or with our third party seller service providers; and
  • Additional information: we may request you to submit for authentication (such as copies of government issued identification, e.g. passport, ID cards, etc.) or if we believe you are violating our Privacy Policy or our Terms of Use.

How we use your information

We will use the information you provide to enable us to process your orders and to provide you with the services and information offered through our website and which you request in the following ways:

If you are a buyer:

  • Processing your orders for products:
    • Process orders you submit through the Site;
    • Deliver the products you have purchased through the Site for which we may pass your personal information on to a third party (e.g. our logistics partner) in order to make delivery of the product to you;
    • Update you on the delivery of the products;
    • Provide customer support for your orders;
    • Verify and carry out payment transactions (including any credit card payments, bank transfers, offline payments, remittances, or e-wallet transactions) in relation to payments related to you and/or services used by you. In order to verify and carry out such payment transactions, payment information, which may include personal data, will be transferred to third parties such as our payment service providers;
  • Providing services:
    • Facilitate your use of the services or access to the Site;
    • Administer your account with us;
    • Display your name, username or profile on the Site (including on any reviews you may post);
    • Respond to your queries, feedback, claims or disputes, whether directly or through our third party service providers; and
    • Display on scoreboards on the Site in relation to campaigns, mobile games or any other activity;
  • Marketing and advertising:
    • Provide you with information we think you may find useful or which you have requested from us (provided you have opted to receive such information);
    • Send you marketing or promotional information about products and services on the Site from time to time (provided you have opted to receive such information);
    • Help us conduct marketing and advertising;
    • Send you information about competitions, promotions, campaigns, products, services, events, special offers and other notifications, where you have consented to receiving such information;

If you are a seller:

  • To provide you with our services and to process payments, if applicable;
  • To respond to your queries, feedback, claims or disputes, whether directly or through our third party service providers;
  • To provide you with marketing and promotional information and materials, provided you have opted to receive such information;
  • To help us conduct marketing and advertising; and
  • To send you information about competitions, promotions, campaigns, products, services, events, special offers and other notifications, where you have consented to receiving such information;

Retention of your personal data

We will retain your information as long as we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

Cookies

We or our authorized service providers may use cookies, web beacons, and other similar technologies in connection with your use of the Site.

Cookies are small text files placed on your computer or mobile device when you visit a website. We use cookies to recognize your device, store your preferences and settings, enhance your experience by delivering content and advertisements specific to your interests, perform analytics and research, and assist with security and administrative functions.

You may manage or disable cookies by adjusting your browser settings. Please note that if you disable cookies, it may affect your ability to use some features or services on the Site.

Your rights

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your personal data.

If you wish to be informed what personal data we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

  • The right to access, update or delete the information we have on you. Whenever made possible, you can access, update or request deletion of your personal data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
  • The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
  • The right to object. You have the right to object to our processing of your personal data.
  • The right of restriction. You have the right to request that we restrict the processing of your personal information.
  • The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
  • The right to withdraw consent. You also have the right to withdraw your consent at any time where we relied on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests.

You have the right to complain to a Data Protection Authority about our collection and use of your personal data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

Minors

The Site and its contents are not intended for children under the age of 18, and we do not knowingly collect personal data from children under the age of 18.

If we learn that we have collected any personal data from a child under the age of 18, we will promptly take steps to delete such information. If you believe that a child under the age of 18 may have provided us with personal data, please contact us.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time in response to changing legal, technical or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make. We will obtain your consent to any material Privacy Policy changes if and where this is required by applicable data protection laws.

You can see when this Privacy Policy was last updated by checking the “last updated” date displayed at the top of this Privacy Policy.

Contact us

If you have any questions about this Privacy Policy or our data protection practices, please contact us at:

Email: support@clickoey.com

Address: Suit 207, Asia center, Block 13/A, Gulshan-e-Iqbal, Karachi, Sindh, 74600